This webpage was last updated on Tuesday, March 18 at 7:55 am EST
Safety and Sanitization
The safety and security of our owners, guests, and team is our top priority. As always, we are taking diligent efforts to maintain the highest standards of cleanliness and hygiene at our properties. We closely monitor the cleaning and sanitization guidelines from the United States Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) regarding the coronavirus (COVID-19), to ensure our team is following them.
Our regular cleaning and sanitization procedures are designed to combat a broad spectrum of viruses, including COVID-19. We have expanded on them to provide an additional level of sanitization to help fight this virus. In addition, we have reinforced our training for cleaning and sanitizing, along with personal hygiene for our team, to ensure best practices are being followed.
Supporting our team and keeping them safe is vital for us to provide an effective cleaning program at all our properties.
Handwashing: Being essential to fighting against the transmission of many viruses and bacteria, our team is reminded regularly to follow proper handwashing practices.
Use of PPE: Our team is required to wear a new pair of gloves while cleaning each unit, ensuring that we do not cross contaminate while cleaning.
Social Distancing: Smaller units are typically cleaned by one housekeeper. When it is necessary to have multiple housekeepers clean a property, they follow preventative social distancing practices. If a team member reports an illness, they are required to stay home until symptom free, to ensure all other members stay healthy.
Having the right products and processes in place to ensure each unit is cleaned to the highest standards is a must for all of our properties, especially during the fight against COVID-19.
Sanitizing Products: Each property’s hard and soft services are cleaned and sanitized with products recommended to be used for COVID-19, including the use of some hospital-grade sanitizers.
Guest Rooms: Each property is cleaned and sanitized after every check out before another guest is allowed to check-in.
Public Spaces: Our team has increased the frequency of cleaning and sanitizing public spaces including: elevators, door handles, light switches, and room keys.
We are entrusting that owners and guests will also apply smart principles and hygiene practices during this time. It is important to ensure we are all doing our part, to limit potential spread and contact to all parties involved, during these very unique times we are experiencing.
We will continue to closely track recommendations by the CDC and WHO and will adjust our processes as advised.
Current Cancellation Information
While we certainly understand your concerns on travel, specifically in light of recent developments with the World Health Organization, The US Government, and the State of Michigan on international travel concerns and increased personal hygiene, Water Street Inn has updated our cancellation policy.
Guests calling to cancel for any stays arriving between now and April 15, 2020, that are on travel bans or work in the healthcare field and public service, will be allowed to cancel without penalty.
Due to the high call volume we are receiving at this time, we ask you to submit your cancellation request through the form below:
At this time, we are unable to void or make exceptions to our standard cancellation policies for those arriving after April 15. Our cancellation policy is as follows:
From Labor Day to June 1 a 7-day notice is required for a deposit refund. Reservations from June 1 to Labor Day require a 14-day notice for a deposit refund. Refunds are not given for unused portions of a stay due to late arrival. Refunds for early departures are dependent on re-renting the balance of the reservation. With less than the required cancellation notice, reservation deposits are refunded only if the entire reservation is re-rented. Please note that all cancellations are subject to a $25.00 service fee.
Some or all of the cancellation fee MAY be covered by Travelers Insurance. We offer coverage through CSA Insurance, as an option, during the reservation process on our website. We recommend you contact them directly to see which options and coverage may be available to you. Their phone number is 1-866-999-4018.
We are closely monitoring government directed guidelines. We will re-evaluate our policies at appropriate times based on these guidelines.